Short version: we ship within Canada only. $20 flat rate anywhere in Canada, or free pickup at a launch. Returns within 15 days of delivery. You choose shipping or pickup at checkout and see the cost before you pay.
Jump to: Shipping · Returns · Refunds
Shipping
Where we ship
Addresses in Canada only. We don’t ship to the US or overseas.
Shipping in Canada: $20 per order
One flat rate per order, anywhere in Canada, no matter how many items are in it.
Small items
Small, light items like our fin alignment guides are pickup-only for now while we set up a lower mail rate. Choose Free pickup at a launch at checkout.
Free pickup at a launch
Choose Free pickup at a launch at checkout and we’ll email you to arrange which launch.
When your order ships
In-stock orders ship from Calgary, Alberta within 3–5 business days of payment. Special orders ship once they arrive from our supplier; we’ll give you an estimate before you pay. Need it by a certain date? Please contact us before ordering.
Tracking and delivery
We’ll email you when your order ships, with tracking where the service includes it. Delivery time depends on where you are in Canada.
No customs at your door
Everything ships from Calgary, so there’s no border crossing and no brokerage bill on your order.
Tax
We don’t charge GST/HST at the moment.
Rocket motors
Rocket motors are not available to order yet. When they are, they’ll have their own shipping rules because they’re regulated products.
Damaged or lost parcels
If your order arrives damaged, please contact us within 48 hours of delivery. Keep all of the packaging, as we or the carrier may need to see it.
If your parcel hasn’t arrived and its tracking hasn’t updated, contact us and we’ll follow up with the carrier.
Cancelling an order
Please contact us as soon as possible. It’s free to cancel until we’ve placed your order with our supplier or shipped it. After that, a $15 cancellation fee applies.
Returns
You can return items within 15 days of delivery.
- Items must be unused, in the original packaging, with everything that came in the box.
- We can’t take back opened adhesives and epoxies, or electronics that have been wired or flown.
- Restocking fees: 15% on regular stock, 25% on special orders.
- Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged. Then there’s no restocking fee and we cover return shipping.
- To start a return, email info@cowboyrocketry.com with your order number and what you’re sending back. We’ll reply with the return address. Please don’t ship it until you hear from us.
Refunds
Refunds are usually processed within 2–3 business days after we receive and inspect the returned item, minus any restocking fee. They go back to the card or PayPal account you paid with.
Warranty
Warranty claims and replacements are handled by the product’s manufacturer. We’re happy to help you contact them or forward an item on your behalf; shipping and repair costs remain the customer’s responsibility.
Special orders and backorders
- Backorders not paid for within 1 day of arrival go back to regular stock.
- Special orders not picked up or paid for within 2 weeks are subject to a 25% restocking fee.
- Special considerations can be made by talking with us.
Questions?
Email us at info@cowboyrocketry.com or use our Contact page.